At W M De Silva Jewelry, we are committed to delivering your jewelry, gemstones, and antiques safely and securely. Please review our delivery policy below for important information regarding shipping and handling.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Custom-made or special-order items may require additional processing time. Customers will be informed accordingly.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Local Delivery (Sri Lanka)

• We offer islandwide delivery across Sri Lanka.

• Delivery typically takes 2–5 business days depending on the destination.

• All items are securely packaged to ensure safe transit.

• Signature confirmation may be required for high-value items.

3. International Shipping

• We ship internationally to selected countries.

• Delivery timelines vary depending on the destination and customs procedures.

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Shipping Charges

• Shipping costs are calculated at checkout based on delivery location and item value.

• Promotional free shipping offers (if applicable) will be clearly stated on the website.

5. Packaging & Security

We take special care in packaging all products, especially high-value jewelry, gemstones, and antiques. Secure handling procedures are followed to ensure items arrive in excellent condition.

6. Tracking Information

Once your order has been dispatched, you will receive a confirmation message with tracking details (where available) to monitor your shipment.

7. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as customs clearance, courier delays, or natural events. W M De Silva Jewelry is not responsible for delays beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. We are not liable for delays or losses resulting from incorrect or incomplete address information.

9. Contact Us

If you have any questions regarding your shipment, please contact:

W M De Silva Jewelry
Email: [Insert Email Address]
Phone: [Insert Contact Number]