At W M De Silva Jewelry, we take pride in the authenticity and quality of our Kandyan jewelry, precious gemstones, and antiques. Due to the nature and value of our products, please review our refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests under the following conditions:

• The item must be returned within 7 days of delivery.

• The item must be unused, unworn, and in its original condition.

• All original packaging, certificates (if applicable), and documentation must be included.

• Proof of purchase must be provided.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized jewelry

• Special order items

• Items that have been resized or modified upon customer request

• Antique items sold as collectibles (unless proven not authentic)

• Clearance or promotional sale items

3. Gemstones

Gemstones are carefully examined and described prior to sale. Due to market value fluctuations and the sensitive nature of gemstones:

• Returns on loose gemstones may be subject to inspection and approval.

• Certification and original documentation must be returned intact.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Please notify us within 48 hours of delivery.

• Provide clear photographs and order details for verification.

• We will assess the issue and arrange a suitable resolution.

5. Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–14 business days.

• Refunds will be issued using the original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• We recommend using insured and trackable shipping for high-value items, as we are not responsible for items lost in transit.

7. Right to Refuse Returns

W M De Silva Jewelry reserves the right to refuse returns that do not meet the conditions stated in this policy.

8. Contact Us

For return requests or refund inquiries, please contact:

W M De Silva Jewelry
Email: [Insert Email Address]
Phone: [Insert Contact Number]